Refunds and Returns Policy
Effective Date: 27-05-2024
At Swar Naad Vocals, we are committed to providing high-quality vocal classes for Indian classical music enthusiasts. We understand that sometimes you may need to request a refund for our digital products. This policy outlines the process, conditions, and timeframes for requesting refunds for our digital vocal classes.
1. Eligibility for Refunds
Refunds for our digital vocal classes are available under the following conditions:
- Technical Issues: If you experience technical difficulties on our end that prevent you from accessing the class.
- Class Cancellation: If the class is canceled by Swar Naad Vocals due to unforeseen circumstances.
- Unsatisfactory Experience: If you are unsatisfied with the class, you may request a refund within 3 days of purchase.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email us at swarnaadvocals@gmail.com with your full name, email address, order number, and reason for the refund request.
- Wait for Confirmation: Our customer support team will review your request and respond within 2 business days.
- Approval: If your refund request is approved, we will process the refund within 7 business days. The refund will be credited back to the original payment method.
3. Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
- If more than 3 days have passed since the purchase date.
- If the refund request is based on personal preference or change of mind after substantial content has been accessed.
4. Fees and Costs
There are no additional fees or costs involved in processing your refund. The full amount paid will be refunded to you, provided the conditions for a refund are met.
5. Contact Information for Customer Support
For any questions or concerns regarding our refunds and returns policy, or to initiate a refund request, please contact our customer support team:
Email: swarnaadvocals@gmail.com
Address: Goa
6. Changes to This Policy
We reserve the right to update or modify this refunds and returns policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about our policies.
Thank you for choosing Swar Naad Vocals. We are dedicated to providing you with an enriching and satisfying learning experience.